At GentlePaws™, we work with trusted fulfillment partners to deliver pet products safely and efficiently. Below are answers to common questions.
We ship directly from our international fulfillment centers, depending on your location. Orders are carefully packed and sent using reliable global couriers to ensure safe delivery.
Yes — we offer free worldwide shipping on all orders. If we’re unable to ship to your location, we’ll notify you at checkout.
Delivery typically takes 7–10 business days from the time your order ships. During peak seasons or depending on your location, it may take slightly longer. You’ll receive a tracking number once your order is on its way.
Yes. Once your order ships, you’ll receive a confirmation email with your tracking number. If you don’t receive it within 5 business days, contact us at gentlepawshelp@gmail.com and we’ll assist.
In most cases, yes. If you ordered multiple items, they may ship separately depending on stock availability or fulfillment locations. Separate tracking numbers will be provided, but shipping is still free.
Contact us immediately at gentlepawshelp@gmail.com with your order number and a photo of the item. We’ll resolve it quickly, either by sending a replacement or processing a refund.
Orders are processed quickly, so changes or cancellations can’t always be guaranteed. If you contact us immediately after placing your order, we’ll try to help before it ships. If the order has already shipped, you can request a return once it arrives.
To return an item, email us with your order number and reason for return. We’ll guide you through the process. Refunds are issued after your return is approved or confirmed. For full details, see our GentlePaws™ Return & Refund Policy.
Still have questions?
Email us at gentlepawshelp@gmail.com, and our team will get back to you as quickly as possible.